Whole SpicesElaichi, Laung, Kali Mirch & more
Dry Fruits & MakhanaMakhana, Kaju & Kismis
A2 Desi GheeBilona method A2 gheeShipping & Delivery
Everything you need to know about how we pack, ship and deliver your FamiFour order across India.Where We Deliver
We deliver to almost all PIN codes across India through trusted courier partners. Serviceability is confirmed at checkout. If your PIN code is not serviceable, our team will contact you, or you can message us on WhatsApp to find another option.
We currently do not ship outside India.
Order Processing Time
Every order is freshly packed by hand. Orders are usually packed and dispatched within 1 to 2 working days after confirmation. Orders placed on Sundays or public holidays are processed on the next working day.
Delivery Timelines
After dispatch, delivery time depends on your location:
| Delivery location | Estimated time after dispatch |
|---|---|
| Jharkhand & nearby states | 2 to 4 working days |
| Metro cities | 3 to 5 working days |
| Rest of India | 4 to 7 working days |
| North-East, J&K, islands & remote areas | 7 to 10 working days |
Shipping Charges
- Shipping charges, if applicable, are calculated and shown clearly at checkout before you pay.
- Any free-shipping offer running on the website will be shown at checkout and applies automatically.
- Cash on Delivery orders may carry a small additional COD handling charge, shown at checkout.
Cash on Delivery (COD)
- COD is available on most serviceable PIN codes and is shown as a payment option at checkout when available.
- We may call or WhatsApp you to confirm a COD order before dispatch.
- Please keep the exact amount ready. Delivery partners may not carry change.
- COD may be disabled for customers or addresses with repeated refused or undelivered orders.
Order Tracking
Once your order is shipped, we add the courier name, tracking ID and tracking link to your order. You can track it any time:
- Go to My Account → Orders and click Track on your order.
- Use the tracking details sent to your registered email.
- Or simply message us on WhatsApp with your order number.
Address & Failed Delivery
- Please give a complete address with landmark, correct PIN code and an active mobile number.
- The courier will usually attempt delivery up to 2 to 3 times. If delivery fails because the customer is unavailable, the phone is unreachable or the address is wrong, the order may return to us.
- For prepaid orders returned this way, we can re-ship after collecting the extra shipping charge, or refund the order value after deducting shipping costs.
- The delivery address cannot be changed after dispatch. Contact us before dispatch for any change.
Receiving Your Package
- Please check the outer package at the time of delivery. If it looks tampered, torn or leaking, you may refuse it, or accept it and inform us immediately.
- We strongly recommend recording an unboxing video while opening the package. It helps us resolve any damage or missing-item claim quickly.
- Report any damaged, wrong or missing item within 48 hours of delivery. See our Refund & Cancellation Policy.
Bulk & Wholesale Orders
For bulk, gifting, corporate or wholesale orders, delivery time and charges are shared separately. Please contact us or WhatsApp us with your requirement.
Contact Us
For any shipping or delivery question, reach us with your order number:
Shaurya Agro & Co. (FamiFour Organic Foods)
Near Fire Station, Bairiya, Daltonganj, Palamu, Jharkhand 822102
WhatsApp / Phone: +91 99735 37759
Email: famifourorganicfoods@gmail.com