Whole SpicesElaichi, Laung, Kali Mirch & more
Dry Fruits & MakhanaMakhana, Kaju & Kismis
A2 Desi GheeBilona method A2 gheeRefund & Cancellation
Our simple, fair policy for cancelling orders and getting a replacement or refund if anything goes wrong with your FamiFour order.Our Promise
At FamiFour, every pack is checked and hand-packed with care. Because our products are food items, we cannot accept returns of opened or used packs for hygiene and safety reasons. But if something goes wrong with your order, we will make it right.
Order Cancellation
Cancellation by you
- You can cancel your order before it is shipped, that is, before a tracking ID is added to it.
- Go to My Account → Orders, click Cancel on the order and select a reason. You can also WhatsApp or email us with your order number.
- Once an order is shipped, it cannot be cancelled. For prepaid orders, please do not refuse delivery without contacting us first.
Cancellation by us
We may cancel an order if the product is out of stock, the PIN code is not serviceable, there is a pricing error, or the order cannot be verified. You will be informed and any amount paid will be refunded in full.
When Can I Get a Replacement or Refund?
You are eligible for a free replacement or full refund if:
- The product arrives damaged, broken or leaking in transit.
- You receive the wrong product or wrong weight or pack size.
- An item is missing from your order.
- The product has expired or has a manufacturing or quality defect, such as fungus or insects.
What Is Not Eligible
- Opened, partly used or unsealed packs, except in the case of a quality defect.
- Change of mind, or not liking the taste or aroma.
- Natural variation in colour, size, aroma or texture, including the natural solidifying or grainy texture of ghee.
- Damage caused by improper storage after delivery.
- Claims reported after 48 hours of delivery.
- Products bought at a clearance sale or as a free gift, unless they arrive damaged.
How to Raise a Request
In some cases, we may ask you to send the product back, or our courier partner may pick it up. If a pickup is not available at your PIN code, we will guide you on the next step.
Refund Timelines
| Case | How you get your money back | Timeline |
|---|---|---|
| Prepaid order cancelled before dispatch | Original payment method (UPI, card, net banking or wallet) | 5 to 7 working days |
| Approved refund on a prepaid order | Original payment method | 5 to 7 working days after approval |
| Approved refund on a COD order | UPI or bank transfer to the details you share with us | 5 to 7 working days after we receive your details |
The time taken for the amount to show in your account may vary with your bank. If you have not received your refund within the timeline, please contact us with your order number.
Replacements
- Replacements are shipped free of cost, subject to stock availability.
- If the same product is not available, we will offer a refund or a different product of equal value of your choice.
- Replacement orders follow the same delivery timelines as normal orders.
Refused & Undelivered Orders
- If a prepaid order is refused at delivery or returned because of a wrong address or unavailability, the refund will be made after deducting the forward and return shipping charges.
- Repeated refusal of COD orders may lead to COD being disabled for that customer or address.
Contact Us
For cancellations, replacements or refunds, reach us with your order number:
Shaurya Agro & Co. (FamiFour Organic Foods)
Near Fire Station, Bairiya, Daltonganj, Palamu, Jharkhand 822102
WhatsApp / Phone: +91 99735 37759
Email: famifourorganicfoods@gmail.com