Whole SpicesElaichi, Laung, Kali Mirch & more
Dry Fruits & MakhanaMakhana, Kaju & Kismis
A2 Desi GheeBilona method A2 gheePrivacy Policy
We respect your privacy. This policy explains what information we collect, why we collect it and how we keep it safe when you shop with FamiFour.Who We Are
This website, famifourorganicfoods.com, is operated by Shaurya Agro & Co. under the brand name FamiFour Organic Foods ("FamiFour", "we", "us", "our"). We sell whole spices, dry fruits, makhana and A2 desi cow ghee online across India.
This Privacy Policy explains what personal information we collect when you visit our website, create an account, place an order or contact us, and how we use and protect it. By using our website, you agree to the practices described here.
Information We Collect
Information you give us
- Contact details: your name, mobile number, WhatsApp number and email address.
- Delivery details: billing and shipping address, city, state and PIN code.
- Account details: username and password when you create an account (passwords are stored in encrypted form).
- Order details: products purchased, order value, payment method chosen and order history.
- Messages: anything you share with us through the contact form, WhatsApp, phone or email, including photos for a damage claim.
Information collected automatically
- Device and browser type, IP address, pages visited and time spent on the website.
- Cookies and similar technologies that keep your cart, keep you logged in and help us understand how the website is used.
How We Use Your Information
- To process, pack, ship and deliver your orders and keep you updated on order status and tracking.
- To verify Cash on Delivery orders and handle cancellations, replacements and refunds.
- To reply to your questions, complaints and feedback.
- To send order updates by SMS, email or WhatsApp.
- To send offers and new product updates, only where you have agreed to receive them. You can opt out at any time.
- To improve our website, products and customer experience.
- To prevent fraud, misuse of offers and to meet our legal and tax obligations.
Sharing of Information
We never sell or rent your personal information. We share it only with trusted partners who help us run our business, and only as much as they need:
- Courier and logistics partners, so they can deliver your order (name, phone and address).
- Payment gateways and banks, to process payments and refunds securely.
- Website hosting, email and messaging service providers that help us operate the store.
- Government or law enforcement authorities, when required by law or to protect our rights and customers.
All partners are expected to keep your information confidential and use it only for the purpose it was shared.
Cookies
Cookies are small files stored on your device. We use them to:
- Remember the items in your cart and keep you signed in.
- Remember your preferences, such as recently viewed products.
- Understand website traffic so we can improve pages and speed.
You can block or delete cookies from your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
Data Security
We take reasonable technical and organisational measures to protect your information, including an SSL-secured (HTTPS) website, encrypted passwords, secure payment gateways and limited access to customer data within our team.
No method of transmission over the internet is 100% secure, but we work hard to protect your data and review our practices regularly.
Data Retention
We keep your personal information only as long as needed to fulfil orders, provide customer support, maintain your account and meet legal, tax and accounting requirements. After that, it is deleted or anonymised.
Your Rights
In line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can:
- Access and review the personal information we hold about you.
- Correct or update inaccurate details. You can edit most details yourself in My Account.
- Ask us to delete your account and personal data, subject to records we must keep by law.
- Withdraw consent for marketing messages at any time.
To make a request, email us at famifourorganicfoods@gmail.com from your registered email address.
Children's Privacy
Our website is meant for users aged 18 and above. Minors may use it only under the supervision of a parent or guardian. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to other websites, such as WhatsApp, payment pages or courier tracking pages. We are not responsible for the privacy practices of those websites, so please read their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of the website after changes means you accept the updated policy.
Grievance Officer & Contact
If you have any concern or complaint about how your data is handled, please contact our Grievance Officer:
Shaurya Agro & Co. (FamiFour Organic Foods)
Near Fire Station, Bairiya, Daltonganj, Palamu, Jharkhand 822102
WhatsApp / Phone: +91 99735 37759
Email: famifourorganicfoods@gmail.com
We aim to acknowledge complaints within 48 hours and resolve them as quickly as possible.